Comcast - Cable TV issue (again) - TV picture freeze frame, no audio

[Adam]

What's going on with Comcast/Cable TV ?

Location is near...
https://www.yelp.com/biz/oakland-library-asian-branch-oakland

[Allodoxaphobia]

Post by Adam
What's going on with Comcast/Cable TV ?
Location is near...
https://www.yelp.com/biz/oakland-library-asian-branch-oakland

Well, it is that time of the year again when the sun swings directly
behind the geosynchronous satellites. From some locations on the planet
that can disrupt downlinks to Comcast from mid-morning to mid-afternoo.

Jonesy

[zvkmpw]

With my X1 system, the screen is frozen with an xfinity alert suggesting a need to un-pair the remote and re-pair it with a new TV box.

However, the TV is the unit we’ve used for years. What’s more, the xfinity remote’s buttons that control the TV all work properly: All Power; TV; Volume; Mute. (The TV itself tracks the last two on the screen.) This indicates proper pairing. All the other buttons do nothing.

I tried rebooting the X1 box and replacing the remote’s batteries, with no luck. After reboot, the system starts with “Select your language,” but it ignores all the do-nothing buttons and times out to the frozen screen. The problem has persisted almost a full day so far.

What else can I try? Could it be that either the X1 box or the xfinity remote is broken?

[Big Al]

Post by zvkmpw
With my X1 system, the screen is frozen with an xfinity alert suggesting a need to un-pair the remote and re-pair it with a new TV box.
However, the TV is the unit we’ve used for years. What’s more, the xfinity remote’s buttons that control the TV all work properly: All Power; TV; Volume; Mute. (The TV itself tracks the last two on the screen.) This indicates proper pairing. All the other buttons do nothing.
I tried rebooting the X1 box and replacing the remote’s batteries, with no luck. After reboot, the system starts with “Select your language,” but it ignores all the do-nothing buttons and times out to the frozen screen. The problem has persisted almost a full day so far.
What else can I try? Could it be that either the X1 box or the xfinity remote is broken?

If you are being told to re-pair the remote control, that has nothing to do with the TV. Not sure why you are spending time with the TV?
It's only a display for the set-top box.

We put our remote on the couch between my wife and I and hit buttons accidentally now and then with the TV off, and the set-top box is just
plugging along doing what we ask it to do. We turn on the TV and find odd presentations on the screen. Comcast could care less if you
have a TV connected or not when you press buttons on the remote.

[Retirednoguilt]

Post by Big Al

Post by zvkmpw
With my X1 system, the screen is frozen with an xfinity alert
suggesting a need to un-pair the remote and re-pair it with a new TV box.
However, the TV is the unit we’ve used for years. What’s more, the
xfinity remote’s buttons that control the TV all work properly: All
Power; TV; Volume; Mute. (The TV itself tracks the last two on the
screen.) This indicates proper pairing. All the other buttons do nothing.
I tried rebooting the X1 box and replacing the remote’s batteries,
with no luck. After reboot, the system starts with “Select your
language,” but it ignores all the do-nothing  buttons and times out to
the frozen screen. The problem has persisted almost a full day so far.
What else can I try? Could it be that either the X1 box or the xfinity remote is broken?

If you are being told to re-pair the remote control, that has nothing to
do with the TV.  Not sure why you are spending time with the TV? It's
only a display for the set-top box.
We put our remote on the couch between my wife and I and hit buttons
accidentally now and then with the TV off, and the set-top box is just
plugging along doing what we ask it to do.  We turn on the TV and find
odd presentations on the screen.   Comcast could care less if you have
a  TV connected or not when you press buttons on the remote.

Suggest you try calling the Comcast customer service number that should
be listed on your bill. Explain to them what you've experienced and
what you've tried and see what they have to say.

[KenW]

On Sun, 28 Nov 2021 14:40:05 -0500, Retirednoguilt

Post by Retirednoguilt

Post by Big Al

Post by zvkmpw
With my X1 system, the screen is frozen with an xfinity alert
suggesting a need to un-pair the remote and re-pair it with a new TV box.
However, the TV is the unit we’ve used for years. What’s more, the
xfinity remote’s buttons that control the TV all work properly: All
Power; TV; Volume; Mute. (The TV itself tracks the last two on the
screen.) This indicates proper pairing. All the other buttons do nothing.
I tried rebooting the X1 box and replacing the remote’s batteries,
with no luck. After reboot, the system starts with “Select your
language,” but it ignores all the do-nothing  buttons and times out to
the frozen screen. The problem has persisted almost a full day so far.
What else can I try? Could it be that either the X1 box or the xfinity
remote is broken?

If you are being told to re-pair the remote control, that has nothing to
do with the TV.  Not sure why you are spending time with the TV? It's
only a display for the set-top box.
We put our remote on the couch between my wife and I and hit buttons
accidentally now and then with the TV off, and the set-top box is just
plugging along doing what we ask it to do.  We turn on the TV and find
odd presentations on the screen.   Comcast could care less if you have
a  TV connected or not when you press buttons on the remote.

Suggest you try calling the Comcast customer service number that should
be listed on your bill. Explain to them what you've experienced and
what you've tried and see what they have to say.

+1


KenW